Check if Convert Experiences Is Installed Correctly


To start running A/B tests on your site, you'll need to add a small snippet of code to the <head> tag of your site's code. This snippet contains your unique Project ID, and it allows the experiments you create in Convert to execute on your site. It automatically updates to run any test you create in the Convert Editor. You don’t have to change a thing

Here are some steps you can take to verify if the Convert Experiences code is installed fine on your website.

Project Settings

Go to you Project Settings, add the URL of the page that has the code and click the verify icon. In the screenshot provided below, it appears that the first URL has it installed while the second URL does not have the Convert tracking code installed.

Please note that if this shows a red triangle that this is not always proof that the tracking code is not installed.  If you believe that it is installed and yet it shows here that it is not, refer to the next suggestions for verifying this (also always please feel free to contact us to verify!).

Check Source Code

Check the source-code of your website and search for Convert. Please also note that if you have installed the Convert tracking code through a Tag Manager it will not be visible here and you need to continue with the next section.

Check Elements in Chrome Developer Console

If you are familiar with Chrome Developer tools, open it and select the Elements tab.  Simply do a search for the word "convert" and locate the script if it exists on the page (you must also ensure that it is the script for the correct Project by comparing it to the snippet shown in your Project settings).

Install Convert Chrome Debugger

Install Convert debugger, a Google Chrome extension and under Console find Convert messages and warnings:

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