Integrate ClickTale with Convert Experiences

Integrate ClickTale

Integrating Convert Experiments with ClickTale will let them record visitors sessions as well as generate heatmaps, clickmaps, etc. for each of your experiment's variation.

Important: not all ClickTale accounts offer the features we present below. To be able to integrate you need a ClickTale account that has Event Tracking and Fields enabled.

To enable the ClickTale integration on your Convert Experiments tested website, you need to do the following:

  1. Make sure that the basic ClickTale tracking code is place on your tested pages, after Convert Experiments tracking code;
  2. After setting up the experiment variations go to Experiment Summary by editing the experiment. In there, inside the Settings area, you will see if the integration is setup or not.

After experiment is running and ClickTale integration is activated, you will start seeing in your ClickTale account, recordings that have an Event named like "Convert: Experiment Name - Variation name"

You can filter just the recording that have a certain group of events by going to Search and then filter by Events inside your ClickTale account.

Each recording that occurs on a tested page with integration enabled will get the event attached to it, as well as a field containing the experiment ID and variation ID. These are visible on the recording playback page, immediately after starting the play of the session.

It is also possible to filter by events inside of aggregated reports like heatmaps, clickmap,s etc. showing the aggregated report just for a specific experiment/variation

We hope you enjoy the ClickTale integration and appreciate feedback and improvement suggestions. 

Note: when you turn on Data Anonymization the names of variations and experiments will be replaced by their IDs.
Have more questions? Submit a request

Comments